United Mechanical Services, Inc.
United Mechanical Services, Inc.

Customers Comments...

  • Duff: I wanted thank you for the great job Corey and Brad did on our furnace install. Corey was thorough and knowledgeable. Corey returned on the day of the install prior to Brad installing it. They took time to route the venting on a full board on the exterior siding. The furnace is working very well, it is quiet and there is less dust because of the Trane filter.  We are extremely happy with the furnace and the professional installation. You should give Corey and Brad a pat on the back.
  • I would like you to recognize the excellent job done by the UMS team. I went with my wife and a 9 year old to a Home Depot Store to buy a fan, and expected to spend about $100.00. We saw the booth with the info about Trane and the two young gentlemen explained us everything. They asked the right questions about our needs, they were not pushy and were very proud of Trane and their reputation of zero complaints with BBB. They explained it was a very busy season, but we should get a call 2 days later. We received the call 2 days later.

    The staff at UMS was very pleasant to deal with and we setup a home inspection appointment for 2 days later. Rhett Mayer came to our house and in 90 minutes did a complete assessment of our needs, house conditions, etc. It was clear he took his job seriously and that he is proud of the company he works for. Two days later your installation crew came to our house and this was probably the best part of our excellent experience. We have had good experiences with contractors, but we had a terrible one with a flooring company 2 months ago. But Corey did an outstanding job. During the 2 days the work area was super clean, no mess, no littering and no noise. Very polite, professional, helpful and willing to answer any questions we had. I was also happy to see how UMS took care of asking the city inspector to come and validate the installation, (a neighbor is having problems because another company did a poor job, violating the construction code and is now paying a lot for fixing the problem).

    The admin staff at UMS was very helpful, called me in advance because the transaction was done through Home Depot and that the credit card company might be calling to authorize the charge as it was an out of state transaction.

    A week later we got a follow up handwritten "Thank You". This system works as well as expected. Very quiet and hopefully energy efficient as per the Consumer Reports and other independent ratings.

    Thanks from a loyal customer for life.

    P.S. We tried 2 other Trane dealers in the area. One never showed up and the other one has a rude sales rep that was "too busy" because summer is the worst season and treated me like she was doing me a favor by accepting to sell an expensive system to me. "Thanks but no thanks."


  • Dear Sirs:

    We would like to join the number of satisfied customers that you have.

    Recently, we had a heat pump installed and your technical people went out of their way to make sure that we were perfectly satisfied. The consultants, Rhett and Cory were totally tuned in to our needs and as a result, we absolutely LOVE our new addition. Dealing with your scheduler, Sandi, was a true pleasure. She was always friendly and very accommodating.

    As a result of the good service we had with the heat pump installation, we scheduled an appointment to have your company come out and clean all of the furnace ducts and again, we were very impressed with your workers and the actual job that they performed. Bobby and Kyle did an excellent job and were so professional.

    We are extremely impressed with your staff and would recommend your company to anyone that is looking for good and very efficient service. Thank you so much.


  • From one homeowner to another...

    Please read this letter and know as a homeowner and neighbor I would not want you to be disappointed in your heating system or air filtrating system.

    The old adage "you get what you pay for", well in this case I actually got more than what I was expecting. This company promises to deliver a good product and service, you get an excellent product and unsurpassed service even after you have paid your bill.

    Work performed:

    • Removed and replaced ductwork throughout the the house
    • Installed a Trane 90+ Furnace
    • Installed a Trane Electronic Air Cleaner

    Results:

    • Heat exactly where we want it
    • Quiet heating system
    • This is the best, no allergies and our dusting reduced to 15%
    • When they came in, they wore booties, no dirt!
    • When they left, no mess

    All of this equates to better living conditions for us. We don't even know the heating system is there, it just simply works, as they said it would.

    I am the best advertising you can get. When I relocate, I will hire them again! You will not be disappointed in Universal Mechanical Service.

    UMS note; this letter was sent to all of this customers neighbors.


    Duff;

     We have had our new Trane XV95 in use for four days, WOW, what a difference this unit makes in our home comfort, thank you and your crew Rhett, Cory, and Bobby.

     I am a licensed Architect. Having moved here from SE Florida in March, I took care in evaluating our Townhouse equipment and installations. We decided to replace our ten year old furnace after careful inspection and finding out that it was a hazard, leaked air, and probably didn’t reach 65% efficiency. Filters were virtually impossible to replace, because in replacing them a person had to reach up above the fan motor to position flexible media, which acted as a filter section.

     Researching this issue, only one conclusion was before us, a Trane XV95.  Then selecting an provider and installer, which is 65% of the decision.  UMS was a no brainer, as UMS has a known history, and long experience in both residential and commercial.  I even went to your showroom and looked at the models. Rhett came here to make a complete heat load calculation and size our new unit, then wrote up a proposal which we promptly accepted.

     A week later our new unit arrived with UMS installers Cory and Bobby.  My surprise was to discover that your installers Cory and Bobby exceeded my expectations in quality, completeness, fit and finish of their work. Your crew has a high work ethic, professional execution of their work, and they clean up when finished.

     We are lucky and grateful  to have had this experience with UMS. Thank you Rhett, Cory, Bobby, and Duff, you are the standard by which all should be judged.

     


References available upon request.

 

 

   
 
 
8901 Willows Rd. Redmond, WA, 98052 • Phone (425) 885-9100 • Fax (425) 881-6487
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